FAQs
OUR MISSION
It is our mission to offer high quality merchandise and prints that we stand behind, using professional grade equipment and guarantee quality assurance. We work very hard to create a brand that uplifts & empowers women and people. Our messaging is supportive and inclusive of neurodivergent, 2SLGBTQIA+ and mental health and we strive to give back to our community as much as possible by partnering with Anova London & PFLAG London Chapter. When you shop Pebbles & Pine you can look good and feel good too!
What process do you use to apply designs?
We use multiple processes to apply designs to different materials. For our apparel we mostly use a process called DTF Prints but can use HTV or Sublimation. For our drinkware we use Sublimation.
What is HTV?
HTV means Heat Transfer Vinyl. It is a type of vinyl that can be applied to a garment using a heat press. This application can be used upon request from a customer.
How long will my product last?
Our professional grade DTF Prints are designed to last 50+ washes. HTV Vinyl is rated to last 20-25 washes and Sublimation is a permanent adhesion but can only be applied to a light coloured polyester garment. All garment life spans depend on the care taken while washing.
Can I customize designs?
Absolutely! You can have any of our predesigned prints customized to your liking (change colour, add or change wording) or have us design a one-of-a-kind unique print for you.
What is your turnaround time?
Our turnaround time is typically 3-5 business days (plus shipping time if applicable) once designs have been approved and payment is received. There are certain circumstances that may lengthen this time frame but you will be made aware of it.
Do you offer shipping?
Yes. We ship across Canada & the USA using UPS, Purolator or Canada Post.
What are DTF Prints?
DTF Prints means Direct To Film Prints. We use a professional grade printer that applies specific ink to a sheet of film transfer that we then apply to the garment using a heat press. This is our main application for apparel.
What is Sublimation?
Sublimation is a process that uses specific ink that is printed onto specific paper and applied to drinkware or a polyester garment using heat. The ink turns into a gas as it's heated and transfers onto the substrate and becomes a solid again once it cools.
How do I care for my apparel & drinkware?
For apparel, wait 24hrs to launder, wash inside out at all times in cold water and tumbler dry on low heat or hang to dry. Do not use any bleach, fabric softener or iron garment. For drinkware our mugs are dishwasher safe not using the sanitization cycle but the rest of our drinkware we recommend hand washing since they were applied with high heat so washing with high heat can ruin the design.
Can I send my own design for printing?
Of course! We can apply your own artwork or logo to any of our apparel or drinkware.
Are there any minimum order or set up fees?
No. You can order as many or as little items as you'd like. We do not have any set up fees but do have a design fee for any customizations or designs you would like created.
How does Pebbles & Pine give back?
We are incredibly proud of the opportunity to partner with Anova London & PFLAG London Chapter. Anova is a local women and children's shelter and provides access to programs and services for women and people of gender-based violence. PFLAG London is a volunteer based charity organization that provides support, education and resources for a more accepting society for lesbian, gay, bisexual and transgender individuals and their families, friends and allies.
